Full-Time Customer Success Manager

• Management of multiple customer implementations inclusive of all Professional Services activities.
• Commercial ownership on Retain designated accounts and responsibility for the contract renewal strategy and execution.
• Work with Sales Directors and client executive sponsors to understand and communicate customer needs and develop the Customer Success Plan
• Act as the primary aPriori resource for communication of project status to internal and external stakeholders.
• Serve as the first point of escalation for project issues.
• Manage and build relationship with executive sponsor and project team.
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.

• Comfort interacting with and tailoring messaging to all levels of customer resources
• Demonstrated ability to assess customer needs, develop a project scope and successfully execute
• Demonstrated ability to identify risks and determine appropriate mitigating actions
• Strong written and oral communication skills
• Strong project management skills
• Willingness to travel up to 20% of the time

• Experience in managing business process change in a consulting role
• Experience creating, facilitating, and presenting reports to senior-level client stakeholders
• Demonstrated success managing cross-functional project teams
• Previous industry experience in Aerospace, Automotive or Heavy Industrial industries

• 3+ years experience managing enterprise software implementations with external clients
• Experience managing customer relationships and expectations as they relate to technical projects
• BS degree in Engineering, Computer Science, Business Management, or related field

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