Full-Time Customer Success Manager
Cyberark is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting Boston, Massachusetts based applicants remotely. Read complete job description before applying.
Cyberark
Job Title
Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Boston, Massachusetts
Salary
YEAR $82000 - $132000
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Job Details
At CyberArk, our customers are our most valuable asset. As a Customer Success Manager (CSM), you will play a pivotal role in driving adoption and value realization. You will act as a strategic partner to senior IT and security leaders. Your work will directly contribute to customer retention and expansion.
What you will do:
What you will do:
- Drive Strategic Value: Own and manage the post-sale customer journey.
- Develop Customer Success Plans: Partner with customers to define clear goals and value-based outcomes.
- Lead Executive Engagements: Establish a regular cadence of business reviews.
- Act as a Trusted Advisor: Serve as a strategic, consultative partner.
- Collaborate Cross-Functionally: Work closely with Sales, Solution Architects, Services, and Support teams.
- Champion Customer Voice: Advocate for your customers internally.
- Monitor Customer Health: Leverage tools to track health scores and usage trends.
- Promote Innovation & Optimization: Identify opportunities for process improvement.
- 3+ years of experience in Customer Success, Consulting, or Post-Sales Technical Account Management.
- Proven ability to engage executive-level stakeholders.
- Deep understanding of cybersecurity, SaaS, or enterprise IT environments.
- Strong knowledge of cloud and on-premise infrastructure.
- Experience with enterprise software implementation.
- Demonstrated success using customer data and insights.
- Excellent communication skills.
- Familiarity with Customer Success tools like Gainsight.
- Ability to travel up to 25%.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Success Manager at Cyberark is
12th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Boston, Massachusetts
] applicants. .
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