Full-Time Customer Success Manager

• Serve as the primary contact for a portfolio of clients using HubSpot.
• Develop and maintain strong, long-term client relationships.
• Understand client business objectives and tailor HubSpot solutions to meet those needs.
• Guide clients through onboarding and ensure successful implementation of HubSpot tools.
• Provide ongoing support and training on HubSpot’s features and best practices.
• Identify opportunities for clients to optimize HubSpot use and drive business growth.
• Monitor client usage and success metrics, proactively addressing any issues.
• Identify upsell and cross-sell opportunities to increase client spending and satisfaction.
• Regularly communicate with clients to review progress, gather feedback, and update on new features.
• Prepare and present reports on client performance and ROI from HubSpot.
• Collaborate with internal teams to resolve client issues and deliver exceptional service.

Requirements:

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Proven experience as a Customer Success Manager for International clients, preferably within the SaaS or digital marketing industry.
• In-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools.
• Strong understanding of digital marketing principles and practices.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to manage multiple clients and projects simultaneously.
• Strong problem-solving skills and a proactive approach to client management.
• HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are a plus.
• Working Hours APAC shift (availability expected from 4 AM IST)

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