Full-Time Customer Success Manager
Kentik is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting Europe, UK based applicants remotely. Read complete job description before applying.
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Kentik
Job Title
Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Europe, UK
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Job Details
Who we are
Kentik is the network intelligence platform for modern infrastructure teams. This single platform unifies and correlates cloud, device, flow, synthetic data to turn telemetry into action. Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks.
Kentik is the network intelligence platform for modern infrastructure teams. This single platform unifies and correlates cloud, device, flow, synthetic data to turn telemetry into action. Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks.
What we do
At Kentik, we take great care of our Customers to ensure they get the most value out of our relationship and Products. You will be the proactive outreach owner for your entire book of business, and have the chance to work with really exciting companies using Kentik.
What you'll do
- Identify and foster key customer champions across different parts of the customer organization and take responsibility for the customer’s long-term health and success
- Support customers through the Kentik Customer Journey: from on-boarding through adoption, to renewal and growth
- Establish and maintain rapport with all assigned accounts
- Work closely with your team of Network Intelligence Advisors, Account Executives, Sales Engineers and Kentik Leadership to ensure customers have an optimal experience and achieve their desired outcomes
- Identify and call out account risks
- Capture key customer needs, translate them to internal tasks, and execute
- Aim to become each customer’s trusted advisor by displaying a high degree of emotional intelligence and being each customer’s advocate back to other Kentik teams
- Ability to work in a customer-first, team collaborative setting, supporting other team members and sharing what is working as well as what could be improved
- Travel on-site to key customers as needed
What you'll bring
- 5+ years of Customer Success Management / Account Management experience
- Must be based in Europe - preferably in the UK
- High degree of proficiency in Salesforce CRM, Google Suite, Modern SaaS CS tools (Catalyst.io, Pendo, Looker, etc.)
- Clear communication abilities, and choosing the right mode of communication naturally (email, phone, messaging, etc.)
- Ability to speak with authority and lead customer meetings to favorable outcomes
- Previous SaaS experience required
- Emotional intelligence, ability to pick up interpersonal, unspoken communication and leverage these to drive better outcomes
- A “get it done” mindset
- Ability to travel within Europe up to 25% of the time
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Success Manager at Kentik is
25th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Europe, UK
] applicants. .
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