Full-Time Customer Success Manager

At Momentus, we empower our customers around the world to bring extraordinary events to life. As a Customer Success Manager at Momentus, you’ll be at the heart of our customers' journey, building and maintaining strong relationships to ensure their success and satisfaction. You’ll drive product adoption, identify growth opportunities, and serve as a trusted advisor.

Responsibilities:

• Align on strategic goals and establish a mutual success plan.
• Facilitate smooth transitions post-implementation, ensuring KPIs are met.
• Build strong relationships by understanding customer needs.
• Develop deep expertise in our solutions to create value for customers.
• Collaborate with teams to drive renewals, identify crosssell/upsell opportunities, and increase retention.
• Communicate complex ideas effectively to all stakeholders.
• Cultivate customer advocates for testimonials, case studies, and referrals.
• Leverage data and analytics to track customer goals and drive outcomes.
• Encourage the use of self-service resources to empower customers.

Tech Stack: Microsoft Products, Teams, Zoom, Chorus, Salesforce, Gainsight.

Join our dynamic team and enjoy benefits that truly empower you:

• Insurance: Comprehensive medical, dental, & vision.
• Exceptional 401k Match: 80% match of the first 10% deferral up to 8k.
• Unlimited Time Off: Minimum of 15 days off recommended.
• Paid Parental Leave: Celebrate life's milestones.
• No Dress Code: Choose what you wear.
• Flexible Career: Work where and when you work best.
• Two tickets valued up to $500 each to attend events hosted by our valued customers.
• Teammate Recognition Rewards and Swag: Celebrate milestones.
• Professional Development: Unlimited training opportunities through LinkedIn Learning.

This is a U.S.-based remote role, but we are only able to consider candidates who reside in U.S. states that do not currently mandate salary disclosure in job postings.

Equal Opportunity Employer committed to diversity and inclusion.

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