Full-Time Customer Success Manager
Rentable is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Rentable
Job Title
Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
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Job Details
We’re a profitable, growth-stage company building industry-leading martech and data products for the rentals industry.
As the Customer Success Manager for the ApartmentIQ product, you'll play an important role in driving a seamless experience for our customers.
Responsibilities:
- Build and nurture strong relationships across a book of customers to understand their goals and deepen usage of our platform
- Develop deep, multi-threaded relationships with the decision-makers of your customers
- Drive spend across your book of business by collaborating with sales and identifying areas of opportunity
- Responsible for achieving retention targets within your assigned client base
- Identify opportunities for growth and collaborate with customers on strategy and upcoming product releases
- Ensure customer data is accurate and up-to-date in our CRM system
- Conduct regular business reviews with customers to ensure they are achieving their desired outcomes
- Create and document client success plans for each of your assigned clients
- Collaborate with product, support, and marketing teams to provide informed recommendations for our product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle
Qualifications:
- A minimum of 4 years of Customer Success Management
- Multifamily experience is required
- Proven performance in hitting monthly benchmarks & metrics in previous positions
- Highly coachable, self-starter, with a growth mindset
- Demonstrated ability to create great customer experiences
- Strong communication skills with customers
- Ability to navigate complex relationships to accelerate product adoption, expansion, and seek opportunities for growth
- Ability to problem-solve, be creative, and drive customer retention
- Self-driven and independent; you thrive without constant supervision
- A collaborative team player who contributes to the collective success
- Agility in adapting to new scenarios and learning on the go
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Success Manager at Rentable is
15th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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