Full-Time Customer Success Manager

• You accompany the growth of strategic customers and partners through different activities along a holistic customer lifecycle management of a SaaS model
• You ensure an efficient onboarding of new SaaS customers
• You support strategic customers and partners independently and advise them on the use of selected features of our software platforms
• You ensure a sustainable resolution of incidents by orchestrating an end-2-end process with involved departments (e.g. sales, 2nd level support and development)
• You prepare relevant key figures for strategic customers and partners and present them in monthly performance dialogues
• You like to analyze structured data to support customer success through insights and KPIs.
• You act as a central interface for our back-office service

• You have a degree in business administration, business informatics and ideally several years of practical experience in the field of customer success management or similar
• You have prior experience in the e-mobility sector, ideally combined with a solid understanding of SaaS business models and software products
• You have a high degree of self-motivation as well as a structured and self-organised way of working paired with a strong customer-centric mindset
• You have strong communication skills across different hierarchical levels on the customer side
• You shine with a hands-on mentality. You like to familiarise yourself flexibly with new topics
• At best, you have initial professional experience in an interface function with a high customer focus and have already had initial contact with CRM systems (e.g. Salesforce)
• Ideally, you have a data affinity and use it to identify usage patterns, track success metrics, and proactively drive customer engagement and retention.
• You have very good written and spoken English and German skills, ideally additional language skills such as Spanish and/or French

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