Full-Time Customer Success Manager

• Be responsible for the end-to-end experience of our customers in the EMEA region.
• Help customers understand and use the product to achieve business outcomes.
• Be at the forefront of our product development.
• Manage a portfolio of clients, actively working to ensure they are generating the maximum value.
• Provide valuable strategic input to address client challenges.
• Own the implementation success of our largest customers.
• Manage customer handoff from the sales team, onboard customers ensuring they start using our product confidently.
• Lead, mentor, and support a team of Customer Success Associates and Coordinators in the EMEA region.

• 3-5 years of CSM experience in a SaaS organization.
• 3-5 years experience managing complex customer engagements.
• Have a track record of success building relationships, especially with strategic customers.
• Have excellent communication skills, both written and verbal.
• Are extremely organized.
• Are highly customer-focused, a proactive learner and you enjoy customer success.

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