Full-Time Head of Customer Success Management
Quadient is hiring a remote Full-Time Head of Customer Success Management. The career level for this job opening is Manager and is accepting Munich, Germany based applicants remotely. Read complete job description before applying.
Quadient
Job Title
Head of Customer Success Management
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Munich, Germany
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Job Details
We are looking for a strategic and customer-obsessed leader to take on the role of Head of Customer Success Management for the Central Europe & International (CE&I) region. This position plays a critical role in driving customer satisfaction, retention, and growth.
- Customer Success Strategy & Execution: Lead regional customer success strategy aligned with business goals. Drive onboarding, adoption, retention, and expansion efforts. Monitor key success metrics. Develop and maintain customer journey playbooks.
- Customer Relationship Management: Build and maintain strong relationships with key enterprise customers. Conduct regular business reviews and customer health checks. Act as a customer advocate internally.
- Process Optimization & Insight: Leverage tools and data to optimize customer segmentation and engagement. Champion continuous improvement of processes, tools, and best practices. Stay ahead of industry trends.
- Reporting & Strategic Support: Provide accurate and timely reports, forecasts, and insights. Support strategic initiatives.
- Team Leadership & Development: Recruit, mentor, and lead a team of high-performing Customer Success Managers. Set clear performance goals and create a collaborative, customer-first culture.
Minimum 5 years of experience in Customer Success or Account Management, preferably in Software. Proven track record in people leadership and strategic customer relationship management. Strong analytical, communication, and presentation skills. Proficiency with tools such as Salesforce and Microsoft Office Suite. Fluent German and business-level English are essential.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Head of Customer Success Management at Quadient is
14th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Munich, Germany
] applicants. .
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