Full-Time Principal Customer Success Executive
ServiceNow is hiring a remote Full-Time Principal Customer Success Executive. The career level for this job opening is Expert and is accepting Addison, Texas based applicants remotely. Read complete job description before applying.
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ServiceNow
Job Title
Principal Customer Success Executive
Posted
Career Level
Full-Time
Career Level
Expert
Locations Accepted
Addison, Texas
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Job Details
The Principal Customer Success Executive leads post-sales activities within valuable accounts, driving ServiceNow’s long-term value by accelerating customer success and ensuring renewals.
- Drive Post-Sales Success: Own post-sales transformation, aligning ServiceNow offerings with customer goals.
- Collaborate Strategically: Partner with Account Executives to execute integrated strategies.
- Mitigate Risks and Drive Value: Identify risks and develop strategies for value realization.
- Focus on KPIs: Guide the Customer Success team to meet KPIs (adoption, technical health, renewals).
- Foster Strategic Alignment: Build relationships with leaders and incorporate customer feedback.
- Advocate for Innovation: Drive innovative solutions for customers.
- Set Success Metrics: Establish measurable success metrics and review progress.
Ideal candidates will have experience leading large-scale digital business transformations and advising C-level executives.
To be successful:
- Experience with integrating AI into work processes.
- Educational Background: BA/BS required, Master’s preferred.
- Experience: 12+ years in consulting or leadership roles focused on technology-enabled business transformations.
- Leadership Expertise: Success in running strategic accounts and leading high-performing teams.
- Business Acumen: Experience in solving business problems and aligning solutions.
- Cross-Functional Leadership: Ability to drive alignment in matrixed environments.
- C-Level Relationships: Experience building relationships with C-level leaders.
- Adaptability: Ability to thrive in changing environments.
- Execution Focus: Ability to create repeatable processes for scalable execution.
- Collaboration and Communication: Excellent communicator and influencer.
- Customer Focus: Deep understanding of customer needs.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Principal Customer Success Executive at ServiceNow is
16th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Addison, Texas
] applicants. .
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