Full-Time Principal Customer Success Executive
ServiceNow is hiring a remote Full-Time Principal Customer Success Executive. The career level for this job opening is Experienced and is accepting Santa Clara, CALIFORNIA based applicants remotely. Read complete job description before applying.
This job was posted 2 months ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
ServiceNow
Job Title
Principal Customer Success Executive
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Santa Clara, CALIFORNIA
Share
Job Details
The Principal Customer Success Executive drives ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
- Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership.
- Collaborate Strategically: Partner with Account Executives to create integrated pre- and post-sales strategies.
- Mitigate Risks and Drive Value: Proactively identify potential risks and develop strategies to overcome them.
- Focus on Key Performance Indicators (KPIs): Guide the Customer Success team to meet critical operational KPIs.
- Foster Strategic Alignment: Build relationships with ServiceNow leaders and incorporate customer feedback.
- Advocate for Innovation: Drive innovative solutions for our customers.
- Set Success Metrics and Milestones: Establish clear, measurable success metrics and regularly review progress.
The ideal candidate will have extensive experience leading large-scale digital business transformations and acting as a trusted advisor to C-level customer executives.
To be successful:
- Experience in leveraging or thinking about how to integrate AI.
- BA/BS required, Master’s preferred.
- 12+ years in management consulting, solution consulting, or similar roles focused on technology-enabled business transformations.
- Demonstrated success in running large-scale, strategic accounts and exceeding business objectives.
- Proven track record in building and leading high-performing Customer Success or Consulting teams.
- Strong experience in identifying and solving complex business problems.
- Experience building relationships with C-level business leaders.
- Ability to thrive in rapidly changing environments.
- Excellent communicator and influencer.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Principal Customer Success Executive at ServiceNow is
25th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Santa Clara, CALIFORNIA
] applicants. .
Related Jobs You May Like
Customer Success Executive
Addison, Texas
1 day ago
Business Transformation
C-Level Relationship Building
Customer Success Management
ServiceNow
Full-Time
Experienced
Pet Boarding/Grooming/Training/Walking - Work From Home
secunderabad, India
1 day ago
Animal Care
Dog Walking
Pet Boarding
Petsfolio
Full-Time
Entry Level
MONTH $1800 - $4800
Senior Group Manager - Operations - Utilities
Cape Town, South Africa
1 day ago
Change Management
Coaching
Commercial Acumen
WNS Global Services
Full-Time
Senior Manager
Dispatch Specialist I
Charlotte, NC
1 day ago
Communication Skills
Customer Service
Dispatching
Brightspeed
Full-Time
Entry Level
Client Success Manager
Worldwide
1 day ago
Analytical Skills
Client Relationship Management
Communication Skills
Resultant
Full-Time
Manager
Customer Support Representative
Europe, UK, IE
2 days ago
Customer Support
Problem Solving
Technical Assistance
Baymard Institute
Full-Time
Experienced
Technical Account Manager
King of Prussia, PA
2 days ago
Account Management
Communication Skills
Customer Service
Enviri Corporation
Full-Time
Experienced
Strategic Account Coordinator - Direct Mail
Chicago, IL
2 days ago
Account Management
Client Communication
Direct Mail
RR Donnelley
Full-Time
Experienced
YEAR $55100 - $82700
Principal Customer Success Executive (French Speaking)
Montreal, Canada
3 days ago
Account Management
Consulting
Customer Success
ServiceNow
Full-Time
Experienced
Customer Success Manager
Singapore, Singapore
3 days ago
Communication Skills
Customer Success
Problem-solving
Momentus Technologies
Full-Time
Experienced
Customer Success Manager
Manila, Philippines
3 days ago
Client Communication
Customer Relationship Management
Digital Marketing
Insidea
Full-Time
Experienced
Client Services Specialist I
Remote, NY
3 days ago
Client Service
Customer Service
Environmental Science
SGS
Full-Time
Entry Level
HOUR $24 - $27