Full-Time Senior Customer Success Business Partner
Anaplan is hiring a remote Full-Time Senior Customer Success Business Partner. The career level for this job opening is Experienced and is accepting Italy based applicants remotely. Read complete job description before applying.
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Anaplan
Job Title
Senior Customer Success Business Partner
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Italy
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Job Details
At Anaplan, we are a team of innovators focused on optimizing business decision-making.
The EMEA Customer Success Team at Anaplan supports a broad and diverse portfolio of customers across various industries and geographies.
As a Senior Customer Success Business Partner (CSBP), you will play a critical role in the successful deployment, adoption, expansion and value realisation of Anaplan’s solutions.
You’ll act as the strategic trusted advisor and primary Anaplan contact throughout the customer lifecycle, helping customers navigate implementation, adoption and expansion phases and maximize the value of their investment.
In this strategic role, you will collaborate closely with Account Executives, Solution Architects, Partners, and Professional Services teams to ensure our customers achieve their business objectives with Anaplan. You will manage escalations, drive customer satisfaction, and influence account expansion.
- Ensure successful adoption and measurable business outcomes for Anaplan solutions across your book of business.
- Act as the trusted strategic advisor and single point of contact for all matters related to Anaplan, from onboarding to renewal and expansion.
- Collaborate with internal teams to align customer success plans with broader account strategies and growth targets.
- Identify and flag risks early, manage escalations effectively, and champion your customers internally.
- Educate and guide customers on best practices in scenario planning using Anaplan.
- Build and maintain strong executive relationships with key stakeholders, in our targeted Lines of Business.
- Facilitate connections with other Anaplan teams (Product, Support, Community, Sales, Partners) to deliver a seamless customer experience.
Your Qualifications
- Proven experience managing enterprise customers with complex solutions, either in a Customer Success, Solution Consulting, Implementation, or Advisory capacity.
- Demonstrated ability to influence and build trust with senior stakeholders.
- Comfortable navigating complex organisations, managing multiple stakeholders, and driving strategic alignment.
- Exceptional communication, interpersonal, and presentation skills – able to explain technical topics in simple, business-relevant terms.
- Experience leading cross-functional teams to deliver successful customer outcomes.
- Highly customer-centric, with a passion for solving problems and delivering long-term value.
- Strong time management and prioritisation skills in a dynamic, high-growth environment.
Preferred Skills
- Experience with SaaS platforms and Enterprise Performance Management (EPM) solutions.
- Fluency in English is required; additional EMEA languages (e.g. French, German, Spanish, Italian) are a plus.
- Background in Finance, Accounting, Supply Chain or Management Consulting is advantageous.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior Customer Success Business Partner at Anaplan is
20th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Italy
] applicants. .
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