Full-Time Senior Customer Success Manager

• Manage strategic client relationships.
• Oversee the customer lifecycle.
• Engage with senior executives at client organizations.
• Mentor junior team members.
• Lead a customer advocacy program.
• Collaborate cross-functionally with sales, product, and support teams.
• Proactively identify opportunities for upselling and cross-selling.
• Gather high-level business requirements for technical initiatives.

• Strategic Customer Partnerships: Develop and nurture strategic partnerships with key clients, aligning our solutions with their long-term business objectives.
• Customer Lifecycle Management: Oversee the entire customer lifecycle, from onboarding to renewal, ensuring a seamless and value-driven experience.
• Executive-level Communication: Engage with senior executives at client organizations, presenting insights, discussing roadmaps, and ensuring alignment with their strategic goals.
• Mentorship and Leadership: Provide mentorship and leadership to junior members of the Customer Success team, fostering their professional growth and ensuring a high-performing team.
• Customer Advocacy Program: Lead the development and execution of a customer advocacy program, leveraging satisfied clients to drive business growth through references, testimonials, and case studies.
• Cross-functional Collaboration: Collaborate closely with sales, product, and support teams to drive coordinated efforts for customer success, identifying areas for product improvement based on client feedback.
• Revenue Expansion: Proactively identify opportunities for upselling and cross-selling, working closely with the sales team to maximize account value.
• Technical Expertise: Ability to gather high level business requirements for technical initiatives, ensuring effective communication of Amount’s value propositions to our clients.

• Experience: Minimum of 7 years in a customer-facing role, with a track record of successfully managing strategic customer relationships, which include a minimum of 3+ in the fintech or financial services sector.
• Leadership Skills: Demonstrated leadership experience with the ability to influence and drive cross-functional teams toward a common goal.
• Strategic Thinking: Proven ability to think strategically and contribute to the development of customer success strategies aligned with business objectives.
• Problem-Solving Expertise: Advanced problem-solving skills, with a focus on identifying and addressing complex issues to ensure overall customer satisfaction.
• Communication Mastery: Exceptional communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
• Innovative Mindset: A forward-thinking and innovative approach to customer success, with a focus on continuous improvement and staying ahead of industry trends.
• Customer Advocacy Passion: Passionate about creating customer advocates and leveraging their success stories for business growth.

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