Full-Time Senior Manager - Customer Success
Unit4 is hiring a remote Full-Time Senior Manager - Customer Success. The career level for this job opening is Senior Manager and is accepting Aarhus, Denmark based applicants remotely. Read complete job description before applying.
This job was posted 3 months ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
Unit4
Job Title
Senior Manager - Customer Success
Posted
Career Level
Full-Time
Career Level
Senior Manager
Locations Accepted
Aarhus, Denmark
Share
Job Details
We are looking for a Senior Manager, Customer Success to lead the Global Source to Contract team, driving customer satisfaction, product adoption and loyalty.
Next to leading the team, you will work with the Go To Market team on the customer success expansion and operational excellence.
You will provide coaching and mentoring to a team of Customer Success Managers, providing strategic focus to the customer experience.
You will ensure that customer perspectives are understood and addressed by business leaders, resulting in improved delivery of products and services.
Responsible for own team performance management and all related people management activities (e.g. promotion, salary review, goal setting, talent review and flight risk analysis etc.).
Streamline the interaction between the customer and Unit4 aligned with a tailored customer journey to leverage a value added customer experience across all moments that matter.
Be the Voice of the Customer (VoC) or Partner (VoP), encompasses the gathering and understanding of all streams of feedback to improve the quality and experience of delivered services and be the internal catalyst of improvements initiatives.
Adaptable, curious, seeks ownership and accountability, works collaboratively across a wide range of internal and external stakeholders.
Ensure the team deliver added value packages and services to leverage product value, product usage expansion and generate use cases.
Identify and drive new sales leads & opportunities (up/cross sell) in cooperation with colleagues in Go To Market.
Accountable for churn management and retention motions across the region laddering to global business.
Responsible for oversight and utilization as it relates to the Success4U program
Serve as the primary contact in the Customer Experience Leadership Team in resolving complaints and addressing service or product issues.
Requirements:
- Ideally 1-2 years’ experience within procurement
- Ideally 3-5 years’ management experience
- Ideally Bachelor or Master’s degree within International Business, Supply Chain Management, Logistics, Business Economics or similar.
- You have excellent interpersonal skills and high emotional IQ and have a talent for building and maintaining strong business relationships
- You are able to think on your feet and use your knowledge in a flexible, creative manner to find out of the box solutions when needed
- You possess strong analytical skills, including the ability to develop and interpret complex analytical models and ad-hoc reports
- You have strong skills in Microsoft Office, Excel, and Power Point
- You are comfortable presenting to senior executives and internal stakeholders
- You are fluent in English and Danish, any additional language is a plus but not a requirement.
- You are eager to learn and have a structured & fact-based work approach
- You have a strong work ethic and a high level of integrity
- You have a “can do” attitude, are proactive and self-driven, able to effectively plan and manage multiple projects, tasks and initiatives with varying timelines & priorities
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior Manager - Customer Success at Unit4 is
3rd of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Aarhus, Denmark
] applicants. .
Related Jobs You May Like
Customer Success Executive
Addison, Texas
1 day ago
Business Transformation
C-Level Relationship Building
Customer Success Management
ServiceNow
Full-Time
Experienced
Pet Boarding/Grooming/Training/Walking - Work From Home
secunderabad, India
1 day ago
Animal Care
Dog Walking
Pet Boarding
Petsfolio
Full-Time
Entry Level
MONTH $1800 - $4800
Senior Group Manager - Operations - Utilities
Cape Town, South Africa
1 day ago
Change Management
Coaching
Commercial Acumen
WNS Global Services
Full-Time
Senior Manager
Dispatch Specialist I
Charlotte, NC
1 day ago
Communication Skills
Customer Service
Dispatching
Brightspeed
Full-Time
Entry Level
Client Success Manager
Worldwide
1 day ago
Analytical Skills
Client Relationship Management
Communication Skills
Resultant
Full-Time
Manager
Customer Support Representative
Europe, UK, IE
2 days ago
Customer Support
Problem Solving
Technical Assistance
Baymard Institute
Full-Time
Experienced
Technical Account Manager
King of Prussia, PA
2 days ago
Account Management
Communication Skills
Customer Service
Enviri Corporation
Full-Time
Experienced
Strategic Account Coordinator - Direct Mail
Chicago, IL
2 days ago
Account Management
Client Communication
Direct Mail
RR Donnelley
Full-Time
Experienced
YEAR $55100 - $82700
Principal Customer Success Executive (French Speaking)
Montreal, Canada
3 days ago
Account Management
Consulting
Customer Success
ServiceNow
Full-Time
Experienced
Customer Success Manager
Singapore, Singapore
3 days ago
Communication Skills
Customer Success
Problem-solving
Momentus Technologies
Full-Time
Experienced
Customer Success Manager
Manila, Philippines
3 days ago
Client Communication
Customer Relationship Management
Digital Marketing
Insidea
Full-Time
Experienced
Client Services Specialist I
Remote, NY
3 days ago
Client Service
Customer Service
Environmental Science
SGS
Full-Time
Entry Level
HOUR $24 - $27