Full-Time Senior Partner Renewals Manager

We are looking for a seasoned Senior Manager to establish and manage a new Partner Renewals Operations team in support of our ServiceNow Store. This role is critical to help our Partners manage the on-time renewal of their customer subscriptions for apps that they sell on the ServiceNow Store.

What you get to do in this role:

• Establish a team of 2-3 individuals to work with Store partners to understand and track status of their upcoming renewals and assist them with any questions or impediments on the renewals process, working with Sales Operations as needed
• Build and own the end-to-end process / reports/ dashboards for Store renewals monthly and QE forecasting
• Provide regular and ad-hoc intelligence for renewals insights into business drivers, performance-to-targets and areas of risks
• Establish and drive efficient and effective operational processes for your team
• Establish and communicate Store renewals policies, process, and best practices for our Store partner community
• Lead system and operational gap analysis to improve the Store partner renewal experience and on-time renewal rates and own working cross-functionally to drive resolution
• Work with Store Partner and Sales Operations to monitor and manage system and data hygiene on Store renewals to ensure accuracy and completeness
• Manage duties as required to drive accurate and frictionless close of business; month and quarter-end responsibilities

Our ideal candidate:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Proven leadership experience, managing a small but nimble and productive team
• Experience in designing, implementing, and scaling processes and policies for renewal functions, preferably for a Partner Store Go-to Market model
• Proven experience establishing a new function, team, processes and reporting from scratch
• Experience interfacing directly with Partners
• Experience working with executive and sales leadership
• Superb data analysis and reporting skills via Excel and visualization tools such as Tableau and Power BI
• Excellent written and verbal communication skills, with strong ability to develop simple and effective messages and influence outcomes
• Advanced decision-making skills, including the ability to be proactive and drive change
• Deep understanding of subscription-based SaaS licensing models, renewal workflows, and entitlement structures
• Proficiency in CRM tools, Microsoft Dynamics a plus
• Exceptional organizational skills and strong attention detail
• Ability to work in a fast paced environment and manage multiple priorities
• Team player with positive “can do” attitude

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