Full-Time Solution Consultant

As a member of the Solutions Consulting team, you'll provide technical expertise to support customers during pre-sales engagements. The Solution Consultant participates in customer acquisition and retention, using pre-sales techniques to showcase [product line features] on the ServiceNow SaaS platform.

Key Responsibilities:

1. Support Sales teams in qualifying customer needs.
2. Participate in the sales lifecycle for acquiring new customers.
3. Mentor and train peers, colleagues, and partners.
4. Demonstrate products (standard and tailored) to prospects and existing customers.
5. Create and maintain product demo scripts and environments.
6. Conduct Proof of Concept/Proof of Value engagements.
7. Respond to Requests for Information/Proposals.
8. Stay current on product developments and releases for demos and POC/POVs.
9. Support Marketing events (conferences, trade shows, webinars).
10. Stay informed about competitive analyses and differentiators.
11. Understand product-related business and technical problems, regulations, and evolving business needs.
12. Conduct transition briefings with Sales and Professional Services, clarifying commitments and expectations for deployment.
13. Act as a ServiceNow subject matter expert at executive briefings and marketing events.

Qualifications:

• 2+ years of pre-sales solution consulting or sales engineering experience in customer service, field service, or CRM software.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Ability to actively listen to customer requirements and provide solutions.
• Eagerness to learn and a proactive approach.
• Ability to prioritize tasks and minimize wasted effort.
• Proven ability to meet commitments with integrity and attention to detail.
• Strong communication and presentation skills (technical and business concepts).

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