Full-Time Sr. Customer Success Manager
QAD, Inc. is hiring a remote Full-Time Sr. Customer Success Manager. The career level for this job opening is Senior Manager and is accepting Atlanta based applicants remotely. Read complete job description before applying.
QAD, Inc.
Job Title
Sr. Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Senior Manager
Locations Accepted
Atlanta
Salary
YEAR $100000 - $135000
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Job Details
The Senior Customer Service Manager (CSM) role at QAD focuses on revenue retention and growth within our current customer base. The Sr CSM will drive use case adoption and lead business value demonstration across the customer lifecycle, working to increase satisfaction, retention, renewals, references and upsells for their product portfolio.
Key Responsibilities:
- Serve a selected group of customers as part of a cross-functional account team
- Guide the full-lifecycle customer journey with QAD solutions
- Build trusted advisor relationships with executive sponsors and key stakeholders
- Monitor health scores, usage data and other KPIs to proactively address account risk
- Conduct Strategic Business Reviews in collaboration with the account team
- Maintain required customer data in QAD systems of record
- Support deal execution as needed
Requirements:
- Bachelor’s or Master's degree with 8+ years of related experience
- Demonstrated success supporting enterprise-level software accounts
- Strong communication, presentation and relationship-building skills
- Data-driven approach to customer health metrics and usage analytics
- Knowledge of Excel, PowerPoint, Word, CRM software (Salesforce preferred), CS Platform (ie Gainsight, ChurnZero)
- Subject matter expert in ERP product domains
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Sr. Customer Success Manager at QAD, Inc. is
26th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Atlanta
] applicants. .
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