Full-Time Sr. Manager - Customer Success
Freshworks Inc is hiring a remote Full-Time Sr. Manager - Customer Success. The career level for this job opening is Senior Manager and is accepting USA based applicants remotely. Read complete job description before applying.
This job was posted 2 months ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
Freshworks Inc
Job Title
Sr. Manager - Customer Success
Posted
Career Level
Full-Time
Career Level
Senior Manager
Locations Accepted
USA
Salary
YEAR $166400 - $239200
Share
Job Details
Freshworks is seeking a dynamic and strategic Sr. Manager of Customer Success Management to lead a team of high-performing CSMs. This role is responsible for driving customer outcomes, retention, and expansion.
What You’ll Do:
Qualifications:
Availability to travel
What You’ll Do:
- Hire, Lead, and Scale a High-Impact Team: Manage and mentor a team of CSM leaders and individual contributors.
- Drive Customer Success Outcomes: Own strategies for churn prevention and revenue expansion.
- Deepen Customer Relationships: Act as a sponsor for key accounts.
- Champion Operational Excellence: Lead cross-functional initiatives to enhance CSM workflows.
- Ensure Organizational Alignment and Visibility: Provide clear reporting and insights to senior leadership.
Qualifications:
- 6–10 years of experience in Customer Success or related roles, with 2+ years in people leadership.
- Strong track record of building and scaling CSM teams in SaaS or multi-product environments.
- Deep knowledge of customer engagement models.
- Exceptional communication, coaching, and collaboration skills.
Availability to travel
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Sr. Manager - Customer Success at Freshworks Inc is
16th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
Related Jobs You May Like
Customer Success Executive
Addison, Texas
1 day ago
Business Transformation
C-Level Relationship Building
Customer Success Management
ServiceNow
Full-Time
Experienced
Pet Boarding/Grooming/Training/Walking - Work From Home
secunderabad, India
1 day ago
Animal Care
Dog Walking
Pet Boarding
Petsfolio
Full-Time
Entry Level
MONTH $1800 - $4800
Senior Group Manager - Operations - Utilities
Cape Town, South Africa
1 day ago
Change Management
Coaching
Commercial Acumen
WNS Global Services
Full-Time
Senior Manager
Dispatch Specialist I
Charlotte, NC
1 day ago
Communication Skills
Customer Service
Dispatching
Brightspeed
Full-Time
Entry Level
Client Success Manager
Worldwide
1 day ago
Analytical Skills
Client Relationship Management
Communication Skills
Resultant
Full-Time
Manager
Customer Support Representative
Europe, UK, IE
2 days ago
Customer Support
Problem Solving
Technical Assistance
Baymard Institute
Full-Time
Experienced
Technical Account Manager
King of Prussia, PA
2 days ago
Account Management
Communication Skills
Customer Service
Enviri Corporation
Full-Time
Experienced
Strategic Account Coordinator - Direct Mail
Chicago, IL
2 days ago
Account Management
Client Communication
Direct Mail
RR Donnelley
Full-Time
Experienced
YEAR $55100 - $82700
Principal Customer Success Executive (French Speaking)
Montreal, Canada
3 days ago
Account Management
Consulting
Customer Success
ServiceNow
Full-Time
Experienced
Customer Success Manager
Singapore, Singapore
3 days ago
Communication Skills
Customer Success
Problem-solving
Momentus Technologies
Full-Time
Experienced
Customer Success Manager
Manila, Philippines
3 days ago
Client Communication
Customer Relationship Management
Digital Marketing
Insidea
Full-Time
Experienced
Client Services Specialist I
Remote, NY
3 days ago
Client Service
Customer Service
Environmental Science
SGS
Full-Time
Entry Level
HOUR $24 - $27