Full-Time Support Account Manager - Federal
ServiceNow is hiring a remote Full-Time Support Account Manager - Federal. The career level for this job opening is Experienced and is accepting Washington, District of Columbia based applicants remotely. Read complete job description before applying.
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ServiceNow
Job Title
Support Account Manager - Federal
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Washington, District of Columbia
Salary
YEAR $102600 - $169300
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Job Details
ServiceNow is seeking highly motivated individuals to join the Support Account Management (SAM) Services team. SAMs help ServiceNow change the way people work.To be successful in this role, we need someone who has:
- The SAM will deliver proactive and reactive services and act as a central point of contact for all support-related activities.
- Focused on a select set of high profile, strategic customers whilst delivering a high-quality service.
- Responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.
- Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.
- Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
- Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
- Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
- Manage, document and report on performance against service level agreements (SLA's).
- Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
- Act as an escalation point for customer impacting business critical issues.
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- Excellent written and oral communication skills
- Experience dealing with technical support teams
- Fundamental understanding of ITSM in enterprise environments and global deployments
- Comfortable interacting with all levels of management
- Working knowledge of ITIL incident, problem and release management process and procedures
- Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
- Broad technical understanding in a cloud software environment
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Support Account Manager - Federal at ServiceNow is
17th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Washington, District of Columbia
] applicants. .
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