Full-Time Technical Customer Success Manager

About Us

Photoroom is a popular AI photo editor serving individual creators and major enterprises. We focus on craft, innovation, and collaboration.

Role Summary

We are looking for a Technical Customer Success Manager with a strategic mindset and a proactive approach to partner closely with our customers, helping them onboard onto Photoroom and thinking long-term about the growth strategy of each account.

About the Role

• Manage daily communications, onboarding, demos, and troubleshooting with Enterprise and self-serve customer teams.
• Work closely with the Technical Customer Lead (TCL) on strategies to improve customer satisfaction, retention, and expansion.
• Execute Customer Success playbooks, keep CRM and internal tools updated, and surface key account insights to support decision-making.
• Act as the first line of troubleshooting for Enterprise and self-serve customers, clearly documenting and escalating issues when needed.
• Collect, log, and structure feedback from customer calls, support interactions, and usage reports to inform Product and ML teams.
• Collaborate closely with Account Executives, ML, and Product to coordinate renewals, troubleshooting, and feature testing.
• Comfortable working with distributed teams across time zones and maintaining reliable, async communication.

About You

• Proven ability to manage Enterprise or high-value SaaS customer accounts and drive their success.
• Enjoy working in early-stage startups and are comfortable operating with autonomy and fast iteration.
• Enthusiastic about AI and GenAI.
• Familiar with technical frontend and backend development concepts.
• Experience providing first-line technical troubleshooting.
• Organized and process-oriented.
• Strong communicator.
• Self-starter who works independently and reliably.

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