Full-Time Account Manager

We're seeking a motivated and energetic Account Manager to join our sales team. You'll support assigned customers, ensuring customer success, retention, and expansion.

Tasks include building relationships with key enterprise customers and global brands, negotiating contracts with multiple stakeholders, aligning client requests with the product roadmap, and ensuring customer satisfaction.

You'll be selling a world-class platform to help organizations provide exceptional experiences for their event attendees.

• Build relationships with customers, understanding their event goals.
• Renew accounts and expand customer spend, reducing churn.
• Communicate Eventbase's value proposition based on customer needs.
• Conduct online presentations and demonstrations.
• Be an expert and influencer in the event industry.
• Collaborate with the Solution Engineer team to scope and quote feature enhancements, defining technical requirements.
• Create Proposals, Statements of Work, and Service Agreements.
• Negotiate with customers.
• Communicate with multiple stakeholders internally and externally.
• Collaborate with the Producer team on project scoping and handoffs.
• Provide opportunity pipeline and forecast updates.
• Conduct quarterly business reviews with key clients.
• Represent Eventbase at industry trade shows and conferences.
• Help drive product roadmap through customer insights.

Experience required:

• 3+ years experience in enterprise account management.
• Proven track record of meeting and exceeding targets.
• Event industry experience is preferred.
• Interest in mobile technology.
• Excellent communication skills, presentation and negotiation skills.
• CRM (ideally Salesforce) proficiency.
• Experience with creating and responding to RFPs, MSAs, and SOWs, and facilitating legal and information security reviews.

Why join the team:

• Progressive work environment with exceptional perks.
• Remote-first organization.
• Annual professional development allocation, home office setup allowance, comprehensive benefits.
• Competitive market salaries and employee stock options.

What is the last date for applying to the job?

Which countries are accepted for this remote job?