Full-Time Customer Engineer Sr Manager

Customer Engineer Sr Manager is responsible for technical support in the pre- and post-sale client journey. Responsibilities include requirements gathering, interactions with Product Management, Development, Operations, and Product Support, client enablement, deployment support, and post-deployment technical relationship management. You will work directly with sales teams, client success teams, and clients to accelerate deal/renewal progression and closing. Partner with product support and development to define technical solutions for client issues. You will be a partner to Operations as clients are brought into production on the Wellhub platform.

Impact:

• Define integration with client processes/systems for fast sales cycles and post-sale satisfaction.
• Handle client information security due diligence reviews.
• Drive platform/process enhancements (requirements, designs, reporting) to Product Management and Development.
• Participate in stakeholder meetings, system development, user acceptance testing, and end-user training.
• Implement best practices for problem resolution and customer relationship management.
• Be the primary point of contact for the client's Technology team.
• Identify and resolve integration, implementation, and activation issues.
• Assess client technical needs/capabilities.
• Provide implementation scheduling, technical issue resolutions, and general advice.
• Provide responsive customer service and maintain high client satisfaction.
• Engineer, record, and document integration solutions.
• Learn, implement, and teach best practices for the Wellhub platform.
• Contribute to product documentation and training materials.

Requirements:

• 5+ years of experience in technical sales.
• Knowledge of SAML, OAuth, JWT SSO implementations.
• English/Spanish proficiency.
• Experience with SFTP and file transformation.
• Knowledge of information security concepts/requirements.
• Experience with APIs and SaaS platform integrations.
• Understanding of enterprise business systems (Payroll, HR).
• Strong communication (written & verbal) and interpersonal skills.
• Flexibility and willingness to do what it takes.
• Desire to learn technical & business skills.
• Proficient in integration concepts, methodologies, and technologies.
• Strong analytical and problem-solving skills.
• Passion for documentation.

Experience with: SAML, OAuth, JWT SSO, API integrations for a SaaS platform.

Salary: $127,357 - $143,277 USD (New York, California, Colorado, Massachusetts, Washington). Salary range may vary in other locations.

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