Full-Time Customer Service Representative

Job Description:

As a Customer Service Representative our successful team members perform in a variety of exciting areas geared to deliver an exceptional customer experience within the commercial energy business in MS. Our dedicated energy team delivers an exceptional customer experience through prompt and accurate processing of energy efficiency applications and providing overall customer service in a specialized and technical environment. Our work includes detailed reviews of energy incentive applications for eligibility, finalization of energy applications and resultant payments, inbound and outbound support for applicants and program participants via phone and online chat, and other types of back-office processing support for our utility clients and their customers. The daily work for this position requires a strong ability to focus on incoming and repetitive data, while maintaining careful attention to detail. 

We provide the best-in-class customer and client support through our specialized energy efficiency team by leveraging state of the art call center technology, online web chat, and efficient business processes within a paperless environment. Our team members are highly trained, customer-oriented professionals who are eager to continue learning and building their expertise within the unique area of energy efficiency customer support. 

What you will be doing:

• Non scripted customer interactions via phone, email and software chat application
• Professional Outreach 
• Reviewing and assisting customers with energy application inquiries and program questions
• Other admin duties as assigned  

What we need you to have (minimum qualifications):

• High school diploma 
• 2+ Years' of professional work experience 
• 2+ years' of proficiency with MS Word, Excel and other programs within the MS Office Suite 
• Must be able to pass background check