Full-Time Customer Success Manager

Who we are: Deel and our growing companies are global teams helping businesses hire anywhere easily. We have over three thousand self-driven individuals in over 100 countries. Our unified yet diverse culture fosters continuous learning and innovation. We aim to connect companies with global talent. We are the leading international payroll and compliance market leader.

Responsibilities:

• Managing a growing team of Customer Success Managers in your region.
• Recruiting, hiring, and training new team members.
• Coaching and leading CSMs to help customers achieve goals.
• Building, Scaling, Owning, Optimizing, and Impacting the revenue stream.
• Maximizing Customer Success team effectiveness and customer growth.
• Analyzing customer and product data to improve revenue growth.
• Partnering with Operations to design, implement, and automate processes.
• Improving team efficiency and customer experience.

Qualifications:

• 2-5 years experience leading a CSM team within a rapidly growing B2B SaaS company.
• Proven ability to manage team to meet or exceed renewal and retention goals.
• Data-oriented and thrive in a fast-paced environment.
• Experience working with clients and team members from multiple countries/time zones.
• Experience working on remote teams.
• Based in EMEA timezone (preferred).
• Fintech or HRTech experience (preferred).
• Experience working at a high-growth startup (preferred).

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