Full-Time Lead Solution Engineer (CX)

At Freshworks, we pride ourselves on providing industry-leading, AI-first Customer Experience software.

We’re seeking Solution Engineers to join our CX business unit in North America, focusing on our Enterprise and Strategic segments.

Responsibilities:

• Collaborating with Enterprise and Strategic customers to identify and address their most pressing business challenges.
• Supporting the sales team by conducting discovery calls and delivering product demonstrations.
• Gathering requirements to clearly define customer problems.
• Creating and delivering engaging demonstrations and Proof of Concepts.
• Guiding sellers and the RFP team in executing and responding to RFPs.
• Articulating the value of Freshworks solutions.
• Embracing lifelong learning and developing skills.
• Evangelizing the refreshing user experience.

Requirements:

• 6-8 years of Solution Engineering experience.
• Excellent soft skills and presentation abilities.
• Proven capability to work on cross-functional teams.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Demonstrated time management skills.
• Highly driven individuals with a focus on execution.
• Demonstrated ability to execute onsite workshops.
• A Bachelor’s degree is preferred but not required.
• Experience in selling CX and CRM solutions.
• Experience in selling AI solutions is a plus.
• Proficiency in Spanish is a plus.

Location: Greater Denver area

Compensation: $131,800 to $189,520 USD Base Salary + Variable Compensation

Benefits: Freshworks offers various benefits such as dental, medical, vision, disability, and life insurances. ESPP, flexible PTO, flexible spending, commuter benefits, wellness benefits, adoption and parental leave benefits.

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