Full-Time Sales Operations Coordinator

This is a hybrid role requiring regular in-office presence in Denver, Colorado. We’re looking for a highly organized, detail-driven Sales Operations Coordinator to support our growing B2B channel. In this role, you’ll serve as a key point of contact for wholesale and B2B orders, owning the flow from order submission through delivery. You’ll ensure orders are processed accurately, tracked closely, and communicated clearly while coordinating across customers, warehouses, and internal groups to keep everything running smoothly. This role reports to the Senior Manager of Sales Operations and partners closely with B2B customers, Brand/Community, Fulfillment, Accounting, 3PL partners, and shipping carriers.

• Order Processing and Tracking: Serve as the primary point of contact for entering and tracking B2B sales orders, utilizing NetSuite to manage customer account data and sales orders. Monitor and manage backorder reports.
• Communication and Coordination: Maintain consistent, timely, and proactive communication with internal groups, partners, vendors, and customers. Act as the main liaison between Sales and relevant stakeholders.
• Customer Satisfaction and Support: Provide exceptional customer service to support repeat business. Resolve order-related issues, discrepancies, or delays with urgency.
• Help Identify process gaps and contribute to continuous improvement initiatives.

Must Have: Recent experience in B2B or wholesale operations; 3+ years in similar role(s) preferred. Strong understanding of order fulfillment, logistics, and inventory management. Proficiency with an ERP or order management system (NetSuite). Advanced spreadsheet skills (Google Sheets, Microsoft Excel). Experience tracking items in project / task management tools. Knowledge of basic accounting principles.Bonus: Experience with program orders, replenishment, and vendor compliance requirements. Experience managing active accounts and recurring orders.

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