Full-Time Senior CRM Solution Consultant

ServiceNow is hiring a remote Full-Time Senior CRM Solution Consultant. The career level for this job opening is Expert and is accepting Austin, Texas based applicants remotely. Read complete job description before applying.

ServiceNow

Job Title

Senior CRM Solution Consultant

Posted

Career Level

Full-Time

Career Level

Expert

Locations Accepted

Austin, Texas

Job Details

Overview: The Sr CRM Solution Consultant is a senior pre-sales technical expert who accelerates U.S. revenue by supporting CRM, CPQ, and digital commerce solution sales. You will act as a hands-on technical consultant and strategic advisor across the pre-sales cycle, collaborating with Sales, Product Management, Engineering and cross-functional stakeholders to craft customer-centric solutions.

Key responsibilities:

  • Support sales as a technical and domain expert across CRM, CPQ, and automation platforms.
  • Lead technical discovery sessions and workshops to uncover customer challenges and use cases.
  • Design and deliver tailored product demonstrations that highlight business value.
  • Build trusted relationships with technical and executive stakeholders, including C-level decision-makers.
  • Provide actionable feedback to Product and Engineering and share best practices with the Solution Consulting team.
  • Represent the company at workshops, briefings, and conferences and stay current on market trends and competitors.

Qualifications:

  • 8-10+ years in pre-sales solution consulting, sales engineering, or similar roles.
  • Deep expertise in CRM and CPQ technologies (e.g., Salesforce, ServiceNow, SAP, Oracle, Adobe, Shopify).
  • Strong technical understanding of APIs, middleware, cloud-native architecture and web technologies (JavaScript, JSON).
  • Proven experience conducting technical discovery, designing customer-focused solutions, and presenting to technical and business audiences.
  • Experience integrating or applying AI to workflows or decision-making; cloud platform certifications (e.g., ServiceNow) are a plus.

Work environment: Remote-first, collaborative, and fast-paced; ability to engage executive stakeholders and operate independently.

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Senior CRM Solution Consultant at ServiceNow is 16th of January 2026 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Austin, Texas ] applicants. .

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