Full-Time Retail & Industrial Account Specialist

The Fastener Solutions Division of Avery Dennison is a worldwide manufacturer of plastic fastening systems used in the automotive, apparel, retail, industrial and packaging industries.

ABOUT YOUR ROLE: This position will be remote located within the US.

The Retail & Industrial Account Specialist will be responsible for handling the retail & industrial business segment through the administration, coordination, and servicing of related customers by performing a variety of duties categorized as:

• Customer & commercial sales communication
• Commercial planning to support internal production schedules
• Price management and administration of customer pricing in business systems
• Marketing communications support
• New market and product development growth programs

YOUR RESPONSIBILITIES WILL INCLUDE:

• Conduct assessments of customer needs within the assigned region or area. Analyze account trends (e.g. order histories, levels, etc.) and customer needs and apply insight in proactively identifying potential opportunities to drive additional sales.
• Identify and pursue business development opportunities for assigned accounts. Collaborate with the sales team to convert identified opportunities into sales wins.
• Provide product recommendations, samples, technical support, pricing and service information on demand.
• Provide technical support assistance by applying troubleshooting techniques.
• Establish customer pricing within published guidelines.
• Coordinate review, implementation, and maintenance of customer information and price agreements in CRM.
• Support business expansion by providing market & customer insight, establishing efficient and replicable customer service processes, communicating customer specific requirements and collaborating across boundaries to ensure long-term growth of the retail and industrial business.
• Support business development efforts with analysis of industry, market size & trends, competitive solutions and positioning, market share, and customer/industry needs for the product portfolio.
• Collaborate internally to develop and execute targeted marketing collateral, sales tools, and promotional campaigns.
• Make outgoing calls to existing customers and prospects to support sales growth.
• Provide support to the sales team during pre-sales negotiations and presentations.
• Participate in team efforts which involve process improvements, Six Sigma methodology and cross functional approach.

Skills: Strong interpersonal and communication skills, with the ability to maintain professional working relations with internal and external customers; Experience with CRM Software a plus; Interdepartmental and Team facilitation skills; Minimum of three years experience in a customer service/sales support role; Strong written, verbal communication, and organizational skills; Ability to "multi-task" effectively; Proficient computer skills, including experience with word processing in Windows and Google environments; Bilingual English/Spanish a plus.

EDUCATION: High School Diploma needed, Associates or Bachelors degree in Business or related field preferred.

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