Full-Time Salesforce Business Analyst

Job Description

Softrams is seeking a skilled Salesforce Business Analyst with a strong consulting background to join our Salesforce consulting team. In this role, you will work closely with various clients to understand their business needs, translate those into Salesforce solutions, and guide the implementation of best practices across different industries. You will also help identify and manage any system deficiencies directly with our clients. The ideal candidate will have experience working in consulting environments, balancing multiple projects, and providing expert recommendations on Salesforce configurations and strategies.

Federal Requirements: 

Ability to obtain a U.S. Federal Position of Trust clearance designation.  

Must reside in and be able to perform work in the United States.  

Must have lived in the United States for 3 of the last 5 years.  

Bachelor’s degree 

Experience: 3+ years of experience as a Salesforce Business Analyst in a consulting or professional services environment.

Salesforce Certifications: Salesforce Admin certification (e.g., Salesforce Administrator, Platform App Builder) is required. Additional Salesforce certifications (e.g., Sales Cloud, Service Cloud, CPQ) are a plus.

Consulting Skills: Strong client-facing skills with the ability to communicate technical solutions to non-technical stakeholders.

Technical Knowledge: Proficiency in Salesforce configuration capabilities, including workflows, process builder, validation rules, permission sets, and security models.

Project Management: Experience with Agile methodologies, project management tools (e.g., Jira), and managing multiple client projects concurrently.

Industry Knowledge: Ability to quickly understand client industry requirements and how Salesforce can be tailored to meet their unique needs.

Communication: Excellent written and verbal communication skills, with a strong ability to present ideas to both clients and internal teams.

Problem Solving: Demonstrated experience in analyzing business processes, troubleshooting issues, and delivering high-quality Salesforce solutions.

Data Management: Understanding of data management, migration strategies, and integration with other business systems.

Experience with working in agile teams.

Experience working in agile environments using tools like Jira, Confluence, and Slack

Strong written & verbal communication.

Preferred qualifications:

Experience with Salesforce deployment tools like Copado or CheckMarx is highly desirable.

Knowledge of industry-specific Salesforce products (Sales Cloud, Service Cloud, Health Services Cloud, etc.) is beneficial.

Experience in a Federal Consulting role.

Experience conducting business process re-engineering and change management initiatives for clients.

Ability to manage large-scale Salesforce projects, working closely with cross-functional teams in a dynamic consulting environment.

Responsibilities

Client Engagement: Serve as the primary point of contact for clients to gather requirements, assess their business needs, and recommend Salesforce solutions.

Consulting Strategy: Work closely with clients to advise on best practices for Salesforce implementation, optimization, and long-term strategy.

Requirements Gathering: Lead discovery sessions with clients to understand business objectives, pain points, and operational processes.

Solution Design: Translate business needs into functional specifications, user stories, and actionable Salesforce configurations that align with client objectives.

Collaborative Implementation: Partner with Salesforce developers, administrators, and other consulting team members to deliver custom solutions that meet client expectations.

Project Management: Manage project timelines, deliverables, and client communications, ensuring that projects stay on track and within scope.

UAT & Training: Coordinate and lead User Acceptance Testing (UAT) with client teams, as well as provide end-user training to ensure smooth adoption of Salesforce solutions.

Data & Process Optimization: Analyze clients' current Salesforce usage, identify areas for process improvement, and recommend enhancements to increase efficiency and performance.

Continuous Improvement: Stay updated on the latest Salesforce features, consulting trends, and market needs to provide forward-thinking solutions to clients.