Full-Time Senior Product Manager, CRM
Guardant Health is hiring a remote Full-Time Senior Product Manager, CRM. The career level for this job opening is Senior Manager and is accepting Palo Alto, CA based applicants remotely. Read complete job description before applying.
Guardant Health
Job Title
Posted
Career Level
Career Level
Locations Accepted
Salary
Share
Job Details
We are seeking a highly motivated Senior Product Manager, CRM to lead the evolution and optimization of our Salesforce CRM platform. In this role, you’ll collaborate with a cross-functional team to align our CRM’s capabilities with business needs, ensuring seamless integration of data and processes that empower our Sales, Marketing, and Customer Support teams. Your goal is to drive CRM innovation, enhance the user experience, and empower teams with the insights and tools needed to accelerate business growth.
Essential Duties and Responsibilities:
- Develop and execute the Salesforce CRM product roadmap in partnership with the cross-functional team
- Define and document detailed user stories, workflows, and test cases
- Collaborate with Engineering to ensure smooth implementation of new features and integrations
- Manage the CRM product lifecycle - from ideation to deployment, adoption, and performance monitoring
- Analyze data and user feedback to identify and prioritize areas for improvement
- Ensure the CRM delivers accurate data and actionable insights to inform business decisions
- Stay up to date on industry trends and best practices to recommend new features and innovations
- Create documentation, deliver training, and provide support to ensure users fully leverage the CRM’s capabilities
- Minimum 5 years of product management experience, including 2 years managing a Salesforce CRM
- Strong understanding of healthcare or biotech CRM workflows, data architecture, and business processes across Sales, Marketing and Customer Support teams
- Proven ability to work cross-functionally and influence without direct authority
- Experience with Agile methodologies and tools (e.g. Jira, Confluence)
- Strong analytical skills with the ability to translate data insights into actionable strategies
- Excellent communication and interpersonal skills to manage stakeholders and facilitate collaboration
- Ability to seamlessly shift between strategic planning and hands-execution in a dynamic and fast-paced work environment
- Willingness to travel occasionally for in-person project or team meetings
- BS/BA degree in a business-related discipline required