Full-Time Senior Sales Engineer

Join our dynamic team as a Senior Sales Engineer where you will provide vital technical support to our sales team during pre-sales and customer expansion activities. You’ll act as the go-to technical resource for security assessments, RFPs, and pilot implementations while collaborating with cross-functional teams to deliver tailored solutions. Your insights will shape product strategies, ensuring our offerings align with market needs and customer feedback.

Primary Responsibilities

• Provide technical support during pre-sales by answering questions, conducting demos, and addressing RFPs and security assessments.
• Identify customer needs and propose relevant products or services to align with their goals.
• Gain customer trust by demonstrating how our solutions improve operational efficiency, reduce costs, and save time.
• Establish strong customer relationships to understand current and future requirements.
• Maintain up-to-date technical knowledge by attending workshops, networking, and staying abreast of industry developments.
• Act as a liaison between sales, product, engineering, EMR, compliance, and legal teams to ensure seamless communication and deal progression.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in a technical discipline.
• Minimum of 6 years in technical pre-sales roles.
• Proven problem-solving skills and ability to sell based on customer needs.
• Strong presentation skills for both technical and non-technical audiences.
• Proficient in general programming and requirements analysis.
• Excellent written and verbal communication skills.

Knowledge, Skills, and Abilities

Technical Expertise: Experience with SQL, JSON, JQ, Python, Snowflake, AWS, HL7. Familiarity with EMR systems (e.g., Epic, Athena) and HIPAA security protocols. Background knowledge of genetic testing, NGS, and bioinformatic analysis (preferred).

Behavioral Skills

• Solution-Oriented Mindset: Craft tailored solutions by understanding customer needs. Overcome objections creatively while showcasing product value.
• Excellent Communication: Articulate technical concepts to diverse audiences, including C-suite executives and IT teams.
• Collaborative Team Player: Build effective working relationships with sales, engineering, product, and compliance teams.
• Customer-Centric Approach: Foster trust, build long-term relationships, and ensure smooth transitions post-sale.
• Adaptability: Thrive in fast-paced environments, embracing new technologies and evolving customer requirements.
• Problem-Solving Skills: Quickly resolve complex technical issues during demos and customer interactions.
• Strategic Thinking: Provide valuable insights to influence product strategy based on market trends and customer feedback.

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