Full-Time SPM Portfolio Manager

As a member of the Services Portfolio Management (SPM) leadership team, you will play a strategic role in the definition, creation, and positioning of our services portfolio.

Our collective goal is to ensure that Customer Success service offerings align with business objectives, drive customer value, and contribute to overall SaaS growth and scalability.

As a Portfolio Manager within the SPM function, you will be responsible for tracking and controlling the development of services products and offerings.

You will be accountable for all aspects of delivery health of the portfolio – including status, budget, risk, planning, resourcing, stakeholder alignment.

1. Portfolio Strategy & Alignment: Collaborate with the Portfolio Director in developing and maintaining a strategic roadmap for services offerings, ensuring alignment with strategic direction. Prioritize offerings based on data-driven input around market needs, resource availability, and risk assessment. Work with leadership to ensure internal projects contribute to overall SaaS growth, scalability, and efficiency.

2. Governance & Process Management: Define and implement portfolio governance frameworks to track portfolio performance. Establish and maintain best practices, templates, and tools for portfolio execution. Standardize processes across teams to drive consistency in management and tracking. Set guidelines for planning and delivery execution to allow tracking against baseline plans.

3. Stakeholder Management & Communication: Collaborate with cross-functional teams (e.g., Engineering, Customer Success, Sales, Product, Finance) to ensure smooth execution. Act as a liaison between executive leadership and project teams, providing visibility into portfolio performance. Facilitate regular status reviews, steering committees, and executive updates.

4. Financial & Resource Management: Oversee portfolio budgets, ensuring cost efficiency and ROI. Monitor resource allocation across projects and optimize team capacity. Identify and mitigate financial risks related to project execution.

5. Risk Management & Issue Resolution: Proactively identify risks and bottlenecks that could impact project delivery. Develop contingency plans and ensure quick resolution of critical issues. Ensure compliance with company policies, security, and regulatory requirements.

6. Performance Measurement & Continuous Improvement: Define and track KPIs and success metrics for portfolio performance. Use data-driven insights to refine project selection, prioritization, and execution strategies. Continuously improve internal project methodologies through retrospectives and feedback loops.

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